SXSW 2008 Wristband Sales FAQ
Q: Why was the online system implemented?
Q: I live in Austin, but I do not have a Credit Card with an
Austin billing address. What are my options?
Q: I do appreciate the effort, but why can't you just do
things the old way?
Q: What if I purchase a wristband but can't attend SXSW?
Q: Is this the only time wristbands will be sold?
Q: What is the difference between a wristband and a Music
Badge?
Q: Do both people have to show up at the same time to pick up
their wristbands?
Q: What does a wristband do?
Q: How many wristbands will be sold in the advance sale?
Q: When will my credit card be billed?
Q: Does SXSW store my credit card number?
Q: How do you determine a local billing address?
Q: What is the normal price of a wristband?
Q: What will SXSW do with my personal information?
Q: Do I have to personally pick up my wristband?
Q: What happens if I buy more than one wristband per
person?
Q: What do I need to pick up my wristband?
Q: Will the wristband be attached to my wrist when I pick it
up?
Q: Are wristbands transferable?
Q: Are wristbands refundable?
Q: What invalidates a wristband?
Q: Can I purchase wristbands for someone without buying one
for myself?
Q: Do wristbands guarantee me entrance to SXSW Venues?
Q: Who should I contact if I have questions?
Q: What is SXSW?
Q: Why was the online system implemented?
A:
This online purchase system is being implemented to ensure that the majority of wristbands
go to Austin's music fans (rather than re-sellers), and to save them the inconvenience of
standing for hours in long lines at possibly inconvenient times in order to purchase them.
Back to top.
Q: I live in Austin, but I do not have a Credit Card with an Austin billing
address. What are my options?
A:
Wristbands are intended to allow locals to attend SXSW. If you have a friend who wants to
purchase a wristband and has a Credit Card with an Austin billing address they can enter
you for their second wristband. In addition, more wristbands will be put on sale the week
of the Festival. Back to top.
Q: I do appreciate the effort, but why can't you just do things the old way?
A:
Under the old system there was never a guarantee of getting a wristband. If you were out of
town, couldn’t get off work, or were at home sick on the day they went on sale, you
were out of luck. In addition this method prevents a rush to random location and is safer
than forcing people to stand out in the cold or heat.Back to
top.
Q: What if I buy a wristband but can't attend SXSW?
A: We’ve attempted to give everyone enough notice to make their plans by
announcing the details now to give people time to schedule themselves. If you can’t
arrange time off on that schedule, then you should plan to try to buy one of the ones put
on sale the week of SXSW. Back to top.
Q: Is this the only time wristbands will be sold?
A:
Wristbands are usually sold in limited numbers during the event. Back to top.
Q: What is the difference between a wristband and a Music Badge?
A:
The Music Conference badge allows you access to the Music Conference including the
trade show, Keynotes and Panels by industry leaders. It also (along with Platinum Badges)
gets first entrance to Showcases (as building capacity allows). The wristband only allows
you access to the Showcases, after badge holders. Some Showcases will be limited to Badge
Holders only. Back to top.
Q: Do both people have to show up at the same time to pick
up their wristbands?
A:
No, each person must pick up their wristband individually. You cannot pick up a wristband
for anyone else. The wristband will be placed on your wrist at time of pickup. All you need
is a valid government issued photo ID that matches the name on the entry. Back to top.
Q: What does a wristband do?
A:
A wristband allows you access to SXSW Venues and Showcases after badge holders and before
single admission tickets. Access is not guaranteed, and can be limed by venue capacity and
other factors.
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Q: How many wristbands will be sold in the advance
sale?
A:
At least 600 wristbands will be put on sale to area residents only today, at the
discounted price of $139 (includes tax and service charge). A small undetermined number of
wristbands will go on sale during the event.
Back to top.
Q: When will my credit card be billed?
A:
Your credit card will be billed at the time of purchase.
Back to top.
Q: Does SXSW store my credit card number?
A:
No.
Back to top.
Q: How do you determine a local billing address?
A:
We have complied a database
of local zip codes and will use that to determine if a billing address is local.
Back to top.
Q: What is the normal price of a wristband? What is the advance online price
of a Wristband?
A:
The normal price for a wristband is $180. The advance online price is $139.
Back to top.
Q: What will SXSW do with my personal information?
A:
SXSW will not sell, distribute, or otherwise disclose any personal information obtained in
the process of placing your order.
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Back to top.
Q: Do I have to personally pick up my wristband?
A:
Yes. All wristbands will be picked up in person.
Back to top.
Q: What happens if I buy more than one wristband per person?
A:
Any person attempting to purchase more than one wristband per person will have their
purchase canceled.
Back to top.
Q: What do I need to pick up my wristband?
A:
After your purchase, you will receive an e-mail with pick up information. You will need to present a valid
government-issued photo ID (such as a driver's license) to claim your wristband.
Back to top.
Q: Will the wristband be attached to my wrist when I pick it up?
A:
Yes. All wristbands will be attached to a wrist at time of pick up.
Back to top.
Q: Are wristbands transferable?
A:
No. wristbands are non-transferable.
Back to top.
Q: Are wristbands refundable?
A:
No. wristbands are non-refundable.
Back to top.
Q: What invalidates a wristband?
A:
Tampering with the wristband will invalidate it. Stretching, tearing, taping or cutting of
SXSW wristbands is not permitted.
Back to top.
Q: Can I purchase wristbands for someone without buying one for myself?
A:
No. The purchaser must be one of the wristband recipients.
Back to top.
Q: Do wristbands guarantee me entrance to SXSW Venues?
A:
No. SXSW wristbands guarantee no cover at any SXSW Venue. Entrance to venues is limited by
venue capacity, age restrictions, and other factors.
Back to top.
Q: Who should I contact if I have questions?
A:
Contact wristbands@sxsw.com with any questions.
Back to top.
Q: What is SXSW?
A:
The SXSW Music and Media Conference showcases hundreds of musical acts from around the
globe on over fifty stages in downtown Austin. By day, conference registrants do business
in the SXSW Trade Show in the Austin Convention Center and partake of a full agenda of
informative, provocative panel discussions featuring hundreds of speakers of international
stature. Back to top.
SXSW 2008 is proudly sponsored
by...
